Beauty Backroom App Terms of Service

1. Who can use the App

The App is available to adults 18 and older who have bought a Beauty Backroom program or subscription. Your access lasts as long as your program or subscription is active. Your purchase is governed by your Beauty Backroom Client Agreement and our website Terms of Service. If those documents conflict with these Terms on anything about your purchase, they control.

2. Your account

You sign in with the email address you used to buy. Keep access to that email secure, since anyone who can read it can sign in as you. You are responsible for activity on your account. Tell us right away at support@kellybroganmd.com if you think someone else has used it. You can sign out of all devices from the account menu.

3. Educational use only. Not medical advice.

The App provides education and coaching support. It is not medical care.

• Nothing in the App, including posts, dosing cards, info sheets, the calculator, the tracker or the assistant, is medical advice, a diagnosis, a prescription or a treatment.
• Using the App does not create a doctor–patient or other healthcare-provider relationship with Kelly Brogan, MD, our coaches or anyone at KBMD.
• Talk to a qualified healthcare provider before starting, changing or stopping any research compound, supplement or protocol, especially if you are pregnant, nursing, have a medical condition or take medication.
• Never ignore professional medical advice or delay getting it because of something in the App.
• If you think you are having a medical emergency, call 911 or your local emergency number now.

The statements in the App have not been evaluated by the US Food and Drug Administration. The products discussed are not intended to diagnose, treat, cure or prevent any disease. The peptides discussed in the App are research compounds, and many are not approved by the FDA for human use. You decide whether to use any product, and you take responsibility for that decision.

4. The AI assistant

The chat assistant answers questions using KBMD's own dosing cards, product sheets and FAQs. Its answers are written by Claude, an AI service from Anthropic. You should know its limits:

• It can be wrong. It may misread a question, give incomplete information or state something incorrect with confidence. Check important answers against your dosing card and with your coach.
• It is not your coach or a clinician. It does not know your health history and cannot give personal guidance. When it can't answer, it will point you to your coach.
• It doesn't replace your coach's instructions. If an answer differs from what your coach told you, follow your coach and ask them about it.
• Report problems. If an answer looks wrong, use the report option so our team can review it.

Don't use the assistant to seek emergency help, and don't share other people's personal information in it. How we handle your chats is described in our Privacy Policy.

5. Dose tracker and calculator

The tracker and calculator are tools to help you keep the schedule your coach gave you. They don't decide what or how much you should take.

• You enter the information. The tracker and calculator work only from the product, strength, liquid volume, dose and schedule you enter or select. Check every entry against your vial label and dosing card.
• Double-check every result. Before you draw or take a dose, confirm the calculator's syringe units against your dosing card. If anything doesn't match, stop and ask your coach.
• Reminders and records may fail. Phone reminders depend on your notification settings. A missed reminder, wrong time zone, sync delay or outage can cause the tracker to show the wrong thing. Don't rely on the App as your only record of what you have taken.
• Your coach sets your dose. Don't change a dose because of a calculator or tracker result.

6. Products and outside links

The App may link to stores and other sites, including through Buy buttons on dosing cards. Those products are sold by the seller under its own terms. We may earn a commission on some links. We are not responsible for third-party products, sites or services, including their quality, safety, labeling or delivery.

7. Acceptable use

You agree not to:

• share your account or let anyone else use it;
• copy, record, download, resell or redistribute App content, including coaching-call recordings, posts, dosing cards and info sheets;
• try to get the assistant to produce harmful, unlawful or misleading content, or to bypass its limits;
• reverse engineer, scrape, overload or interfere with the App; or
• use the App for any unlawful purpose.

We may suspend or end your access if you break these rules.

8. Your content

You own the notes, questions, feedback and other content you put in the App. You give us permission to store and use it to run the App and support you, as described in our Privacy Policy. If you send us feedback or ideas, we may use them without paying you. We will only show a testimonial or "win" to other members with your consent.

9. Our content

The App and everything in it, including text, videos, dosing cards, designs and software, belongs to KBMD or its licensors. We give you a personal, non-transferable, revocable licence to use the App for your own program while your access is active. No other rights are granted.

10. Changes to the App and ending access

We may change, add or remove features at any time. Your access to the App ends when your program or subscription ends, or if we end it under Section 7. You can delete your account at any time from the account menu or by emailing support@kellybroganmd.com. Deleting your account does not cancel a paid subscription; see your Client Agreement for cancellation.

11. Disclaimer of warranties

The App is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement. We don't promise the App will be error-free, uninterrupted or secure, or that any result will follow from using it.

12. Limitation of liability

To the fullest extent the law allows, RWS Trust, KBMD, their trustees, owners, coaches, staff and contractors will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any injury or health outcome arising from your use of the App, the assistant, the tracker, the calculator or any product discussed in it. Our total liability for any claim about the App is limited to the greater of US $100 or the amount you paid us in the 3 months before the claim. Some states don't allow these limits, so they apply to you only as far as your state allows.

13. Indemnity

You agree to defend and hold harmless KBMD and the people listed in Section 12 from claims arising from your misuse of the App or your breach of these Terms.

14. Disputes

Florida law governs these Terms, without regard to conflict-of-law rules. Before filing a claim, contact us at support@kellybroganmd.com and give us 30 days to try to resolve it. If we can't, either of us may ask for non-binding mediation through U.S. Arbitration & Mediation (USA&M), lasting no more than 30 days unless we both agree otherwise, with its cost shared equally. Any dispute that mediation doesn't resolve will be decided by binding individual arbitration in Miami, Florida, under the Federal Arbitration Act and the Consumer Arbitration Rules of the American Arbitration Association. You and we each waive the right to a jury trial and to bring or join a class, consolidated or representative action. Either party may bring an individual claim in small-claims court instead.

15. Apple and Google

If you downloaded the App from Apple's App Store:

• These Terms are between you and KBMD only, not Apple. KBMD, not Apple, is responsible for the App and its content.
• Apple has no obligation to provide maintenance or support for the App.
• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App, if any. Apple has no other warranty obligation for the App.
• Apple is not responsible for any claims relating to the App, including product liability, legal or regulatory compliance, or consumer protection claims.
• Apple is not responsible for investigating or defending any claim that the App infringes someone's intellectual property.
• You confirm that you are not in a country subject to a US government embargo and are not on any US government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you downloaded the App from Google Play, Google's terms also apply to your use of the store, and Google is not responsible for the App.

16. General

If any part of these Terms is unenforceable, the rest stays in effect. Our not enforcing a term is not a waiver. You may not transfer these Terms; we may transfer them to an affiliate or a buyer of our business. We may update these Terms by posting a new version here with a new effective date, and we will tell you in the App or by email before material changes take effect. Continuing to use the App after that means you accept them.

17. Contact

RWS Trust
3692 Grand Ave #185
Miami, FL 33133
support@kellybroganmd.com